Refund Policy
Effective Date: November 1st, 2025
This Refund Policy outlines the terms under which Popcorn & Pages offers refunds for Scheduled Reviews and Merchandise Sales.
1. Scheduled Reviews
Refund Eligibility:
-
Payment for Scheduled Reviews guarantees a specific publication date only.
-
The content, tone, or score of the review are never influenced by payment.
-
Refunds are issued only if a review fails to publish within the agreed-upon timeframe.
Cancellations:
-
Cancellations must be requested via billing@popcornandpages.com at least 7 days before the scheduled publication date.
-
Requests made within 7 days may not be eligible for refund, depending on editorial stage.
Refund Process:
-
Approved refunds will be credited to the original payment method within 5–10 business days.
2. Merchandise Sales
We strive to ensure product quality and accuracy for all Popcorn & Pages merchandise.
Returns and Exchanges:
-
Refunds or exchanges are accepted within 14 days of delivery for defective, damaged, or incorrect items.
-
Proof of purchase and, when applicable, a photo of the issue are required.
-
Shipping fees are non-refundable unless the return results from an error on our part.
Non-Refundable Items:
-
Digital downloads, promotional materials, and gift cards are non-refundable.
3. Processing & Communication
All refund or exchange requests must be submitted via billing@popcornandpages.com.
Include your name, order number, and relevant documentation to expedite resolution.
4. Disputes
If a chargeback or payment dispute occurs, Popcorn & Pages reserves the right to suspend access to related services until the issue is resolved.
5. Policy Updates
We may revise this policy periodically to reflect operational or legal updates. The most recent version will always appear on this page.